Poor Service from MDS Visapak

We used MDS Visapak to obtain visa's for my minor grandchildren to travel to Australia to visit with family. My daughter's visa came through but my two grandchildren's visa were denied a week before travelling. The reason given for the denial was that document 1229 was incomplete. As we had paid MDS Visapak to ensure that all documentation was complete we felt that they were responsible. Little did we know that according to them in the small print of their service agreement is an item as follows "any failure to find errors or omissions on the application shall not be construed as a breach of service". This means that you still have to pay even if they do not provide the service that they offer on their brochure ( pre-checking all documentation). We had to pay twice for the visa's (R14000) and would not recommend MDS to anyone.