Owing me money after failure to deliver services

After admitting to a mistake and agreeing in writing to repay my money by the 13th of April 2018, I am now still waiting more than a month later for my money to return. I phoned two weeks ago to follow up and was again promised that I will have my money by the end of that week, but still nothing. Also still waiting for the recordings which I asked for and which I was told 40 days ago they will send to me.

This all after they made a mistake which made me not get my visa in time and missing a "once in a lifetime" opportunity to travel with friends. It also cost me a total of R4,700.00 up to date to change my flights and cancel other bookings.

The reason for this mishap was because the agent who assisted me, made my appointment at the wrong consulate (branch) and sent me there, and in my opinion wasn't aware of the rules of the consulate and/or wasn't paying attention to the information I provided over the phone. In short, this person failed to do the one thing they are supposed to do for the service fee I paid - assist me with getting my visa.

***********, unprofessional and clearly no interest to right the wrongs they did to a long time client.