Bad service of Dell in South Africa

<p>Attention Hellopeter</p> <p>Since the 17th of November the hard drive of my Inspiron Dell laptop gave in and since it is still under guarantee at Dell. I contacted them immediately. With the conversation I gave all the info that is the contacting info of my cell phone and landline, my email address. I was told it would take 2 to 3 workdays for a technician to come out and fix it; I accepted and waited until Tuesday the 22nd of November. But although I gave 2 phone numbers to them they claimed they couldn’t reach me while I was waiting the whole time for them. <br />The same thing happened day after day until Friday 25 November when I was warning them if they don’t deliver any service. On Friday the 25st of November the technician department called me and came with the excuse that the technician’s car broke down. That was at 16:00, an hour before their offices close. They said they would phone me today (on Monday the 28th of November) in the morning again to get a technician out here they did not do. <br />I contacted the only contact that I have with Dell: Byron Jones Fabro to tell him I haven’t received any service from any technician yet. The woman at the technical department, as well as the technician would not give their names to me. I feel that my time is being wasted with the Dell Company since this is already the 7th day and no service is being delivered. <br />I’m a composer working in cooperation with Germany with a big project to be launched in 2018, this is my income, and at the moment Dell is taking my opportunities away because of their lack of service. <br />I hereby send you the email correspondence since this is all I was allowed to do with Dell. This is a great frustration for me since I cannot continue with my work as planned and the people in Germany are just as disgusted with Dell’s service in South Africa.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />Hi Marius,</p> <p><br />Thank you for contacting Dell Technical Support. This is Byron, your technician. It was a pleasure working with you today after I helped you with NO BOOT ISSUE of your computer. Thank you for your cooperation and patience. I hope you are satisfied with the level of support I have provided to you today.</p> <p>Here is your service request #: ********** 74<br /> <br />No need for your to call back and I am the one your tech support here on Dell.</p> <p>If there is anything else that I can do for you, just let me know by sending me an email and I'll respond to you. I'll be your point of contact for this case. Please feel free to provide feedback regarding the service you have received from us today. Thank you and take care!</p> <p><br />Sincerely,<br />Thank you for your patience and cooperation<br />If there is any hardware failure on your system, feel free to reply on this email and I am willing to assists you</p> <p>Byron_Jones_Fabro<br />Dell Technical Support - EMEA<br />Office Hours : Monday - Friday 8:00am to 5:00pm South African Time</p> <p><br />------ Please do not remove your unique tracking number! ------<br /><<# ********** - ********** 0#>></p> <p>TEST EMAIL<br />Thank you for your patience and cooperation<br />If there is any hardware failure on your system, feel free to reply on this email and I am willing to assists you</p> <p>Byron_Jones_Fabro<br />Dell Technical Support - EMEA<br />Office Hours : Monday - Friday 8:00am to 5:00pm South African Time</p> <p><br />------ Please do not remove your unique tracking number! ------<br /><<# ********** - ********** 6#>></p> <p>Hi Marius,<br /> <br />Good day<br /> <br />It seems the process take longer right now and as I have review our dispatch process the technician won't able to contact you but I believe that you are waiting on their phone call. Don't you worry I will process a escalation to our dispatch team to escalate the technician that assigned on your place to contact you direclty and focus on this issue urgently. Please no need for you to call us back I will manage this concern for you. I hope you understand. I do apologize for this kind of long process. Have a great weekend<br />Thank you for your patience and cooperation<br />If there is any hardware failure on your system, feel free to reply on this email and I am willing to assists you</p> <p>Byron_Jones_Fabro<br />Dell Technical Support - EMEA<br />Office Hours : Monday - Friday 8:00am to 5:00pm South African Time</p> <p><br />Byron<br />I'm writing my letter to Hello Peter now and it will be send now.<br /> <br />Marius de Bruin</p> <p><br />I have already escalated the technician Sir. Please bare with me I am managing it right now. Please wait for our technician call<br />Thank you for your patience and cooperation<br />If there is any hardware failure on your system, feel free to reply on this email and I am willing to assists you</p> <p>Byron_Jones_Fabro<br />Dell Technical Support - EMEA<br />Office Hours : Monday - Friday 8:00am to 5:00pm South African Time</p> <p><br />Hi Byron</p> <p>No technician came to me on Friday. The last excuse was that his car broke down. Can you please ensure that a techniciam can come on Monday morning.</p> <p>Marius de Bruin.</p> <p><br /> <br />Hi Byron<br />The technicians haven't contacted me yet. On Friday they said they will send a technician this morning. <br /> <br />Marius de Bruin</p> <p><br />Sir our office in the South Africa starts at 8:00am to 5:00pm ZA TIME. Please wait patiently to our call planner to phone you back. Many Thanks<br />Thank you for your patience and cooperation<br />If there is any hardware failure on your system, feel free to reply on this email and I am willing to assists you</p> <p>Byron_Jones_Fabro<br />Dell Technical Support - EMEA<br />Office Hours : Monday - Friday 8:00am to 5:00pm South African Time</p> <p><br />I would seriously ask you’re your help in this matter.</p> <p>Sincerely</p> <p>Marius de Bruin<br />B.Mus. performing arts (University of Pretoria)</p>