Zero service delivery from Mdalusi financial services.

I enlisted the help of this company for the debt review clearance certificate. All relevant documents were submitted and sent to the appointed DC. My only problem with the company is communication, I last heard from them on the 5th of Nov and no communication thereafter. They are using a DC from a company called Credex and they also dont communicate much with their clients. Im so disappointed in the quality of service Im receiving from them. I paid R7500 without any issues to them but Im being ignored for the service I paid for. Can someone please assist me with this matter?