Zero respect for consent - unauthorised debits after multiple cancellations

I am absolutely fed up with this company.

I cancelled my services with them months ago. I called them numerous times to confirm that all future debit orders must be stopped. Each time I was assured the debits would stop. They would stop for a few months, and then out of nowhere, they would debit my account again without any permission.

Today they debited my account FOUR times on the same day.

I have even escalated this to their head office via email, and I received a written promise that the debits would stop. Clearly, that promise meant nothing.

This is unacceptable business practice. It shows a complete lack of respect for the customer and for basic consent. You cannot tell a customer you have stopped, and then continue to help yourself to their bank account months later. It has caused me bank charges, stress, and a total loss of trust.

I have kept records of my calls and emails where they promised to stop.

What I want now: 1. An immediate confirmation in writing that my account with you is fully closed and that NO further debit orders will ever be attempted. 2. A full refund for the 4 unauthorised debits taken today, and all debits taken after my initial cancellation request.

Potential customers should be very careful - if you ever try to leave, good luck getting them to stop taking your money.