Too quick to debit money from their customers but not responding and acknowledging customers requests.

Early this year I requested Mdalisu to assist me with my debts, everything ran smoothly on the calls and my worry only started when you would send them an email and they will not respond. I sent them an email on the 6th of August requesting for my contract to be cancelled. I didn't receive any response or acknowledgement from them acknowledging that they did receive my email. Month end of September R1250.00 was deducted on my account I then sent a text to the lady I first spoke to before having a contract with them, she advised that I should forward the email to her email address and that she will take it to the relevant department, she came back to me after few hours and told me that my refund will be done month end. I then requested for an email confirming that I will be getting my refund in black and white till today nothing was sent to me. I then sent a follow-up message and email and the lady now came back to me claiming that I won't get my money, contradicting from her first statement and now coming up with a different story. I am very disappointed at their service as they are so quick to deduct money from your account but won't respond to their customers. All I need is my money back and my contract being cancelled that's all. Hope to get feedback from this company. So disappointed