Terrible service and no communication

Very disappointed with the service I have recieved since signing up with this company. I joined under the premese that they would assist me in clearing my credit profile by making arrangements with my credit providers. They were very helpful until the first debit order went off. Since then there has been 0 communication from them. No one replies my emails. They have not done what they promised to do and yet I'm paying so much money for this service. At this point I'm suspecting a **** because how do they all of a sudden disappear? They probably won't even reply to this but at least people must know to be careful of them. Thy are clearly not who they say they are.