TM
Thembeka M
1 reviews | Active since Apr 2018
17 Dec 2024, 11:00
Refund
<div>Refund I was called by the lady called +++++ regarding their services, yes i did agree to them and signed up. After some time i contacted the young lady to cancel the contract she gave me which information to follow up with. i did say that and she did promise they won't debit my account. they did debit my account R1250 and R220 now they are telling me they don't refund while i got all screenshot of emails and my conversation between me and ++++++. Please help i need my refund today....</div>
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Replies (4)
Mdalisu's replyOfficial
17 Dec 2024, 11:02 Hi, Thembeka
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
Mdalisu's reply17 Dec 2024, 11:02
Official
Hi, Thembeka
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
TM
Thembeka M's updateReviewer Update
17 Dec 2024, 11:22Thank you for your reply
i just got a communication via whatsapp from customer care team. stating my complain has being logged. they will get back to me within 48 hours.
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i just got a communication via whatsapp from customer care team. stating my complain has being logged. they will get back to me within 48 hours.
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TM
Thembeka M's update17 Dec 2024, 11:22
Reviewer Update
Thank you for your reply
i just got a communication via whatsapp from customer care team. stating my complain has being logged. they will get back to me within 48 hours.
***
i just got a communication via whatsapp from customer care team. stating my complain has being logged. they will get back to me within 48 hours.
***
TM
Thembeka M's updateReviewer Update
17 Dec 2024, 15:40I wish to send screenshot of the conversation stating my contract it cancelled, and they debit now they are saying i can't get refund....i need a way forward i need my money or Penelope get fired for misleading me.
or else am now going to the National Financial Ombud Scheme
or else am now going to the National Financial Ombud Scheme
TM
Thembeka M's update17 Dec 2024, 15:40
Reviewer Update
I wish to send screenshot of the conversation stating my contract it cancelled, and they debit now they are saying i can't get refund....i need a way forward i need my money or Penelope get fired for misleading me.
or else am now going to the National Financial Ombud Scheme
or else am now going to the National Financial Ombud Scheme
TM
Thembeka M's updateReviewer Update
19 Dec 2024, 09:48So, all this people complaining about the company is it fair for all of us?
TM
Thembeka M's update19 Dec 2024, 09:48
Reviewer Update
So, all this people complaining about the company is it fair for all of us?