POOR CUSTOMER SERVICE

Good Day,

I trust you are well.

I am writing on behalf of my mother to formally raise a complaint regarding the services rendered by Mdalisu Financial Services.

My mother has been making consistent payments to your company over several years with the understanding and assurance that, upon settlement of her debts, her credit profile would be cleared and her name removed from all relevant credit bureaus.

It is therefore extremely concerning and disappointing that, despite fulfilling all her financial obligations, her credit profile has still not been cleared as promised.

We request urgent clarification and immediate action on the following: • Confirmation that all debts under your management have been settled in full • Proof that the necessary steps have been taken to update and clear her records with all credit bureaus • A clear timeline indicating when her credit profile will reflect this update • Written confirmation once her name has been fully cleared

Please note that this delay is unacceptable, as it directly impacts her financial standing and ability to access credit.

Should this matter not be resolved promptly, we will have no option but to escalate the issue to the relevant regulatory authorities, including the National Credit Regulator (NCR).

Kindly treat this matter with the urgency it deserves and provide feedback as soon as possible.

Find her details below for your reference: Full Name: Mrs Zandile P Khambule ID Number: *** Cell Nr: ***

We look forward to your immediate response.

Kind regards, Thandukuthula Khambule (on behalf of my mother)