Poor and very shody client service

I'm so disappointed and very angry at being treeared like a fool by the Mdalisu Financial Services team.

I asked to be assisted, fine they could not. Then when they said I'm getting my refund, the payment was to reflect on the 15th October 2021. I'm here waiting and calling what's the delay... They tell me I'm being impatient the two banks FNB and Capitec transfer delays... Yet they know they have system problems and I'm being made to look like a fool waiting.

I canceled every services yet they still continue to deduct. Like why?