No Feedback After Payment – False Promises & Poor Service

I am extremely disappointed with the service I have received from Mdalisu. In November 2025, I paid the agreed amount with the understanding that my name would be uplifted from debt review. However, there has been no delivery on this promise. In February, I was advised that I needed to wait 12–14 days as they were awaiting feedback from the NCR. As of today, 29 April, I have received no communication, no updates, and no indication of progress. This lack of accountability and communication is highly frustrating. Had I known this would be the outcome, I would have engaged another service provider. The experience has been characterised by false promises and poor coordination, with consultants seemingly shifting responsibility among themselves. At this point, I have lost confidence in their ability to deliver. I am requesting a full refund of the amount paid. I would not recommend their services to anyone.