Hellopeter
Share Your Experience
NN
Nduduzo N

1 reviews | Active since Dec 2025

02 Dec 2025, 16:50

Mdalisu Took My R3,000 – No Service Delivered, Refusing Refund, Refusing to Cancel Debit Check

I paid R3,000 to Mdalisu Investments (Pty) on 27 November 2025. Since then, I have received absolutely nothing from the company:

No welcome email

No onboarding

No communication on next steps

No service delivered at all

When I contacted them, the consultant was rude, dismissive, and unhelpful. After several follow-ups via WhatsApp and email, I finally received a response — only for Mdalisu to tell me that they do not offer refunds, even though they delivered zero service. At this point it feels like I threw my money away.

I also tried to protect myself by going to Capitec to cancel the remaining debit check. Capitec told me they cannot cancel a debit check and that only the company (Mdalisu) can stop it. When I asked Mdalisu to cancel the debit check, they told me they cannot stop it either, leaving me completely stuck.

This is unacceptable and goes directly against the Consumer Protection Act (CPA), which states that consumers are entitled to a refund when a service is not delivered, regardless of a “no refund” policy.

I have completely lost trust in Mdalisu and no longer wish to continue with or receive any of their services. I am requesting an immediate refund of my R3,000 and for the debit check to be cancelled.

0
Replies (3)
Mdalisu
Mdalisu's reply03 Dec 2025, 11:56
Official
Hi Nduduzo,

 Thank you for bringing this matter into our attention, We’re very sorry to hear about this experience and understand your concern. Please know that a consultant from our team will be reaching out to you shortly to review the situation and assist you accordingly.

Mdalisu Team 
Mdalisu
Mdalisu's reply03 Dec 2025, 14:37
Official
Hi Muzi,

Thank you for bringing this matter into our attention, We’re very sorry to hear about this experience and understand your concern. Please know that a consultant from our team will be reaching out to you shortly to review the situation and assist you accordingly.

Mdalisu Team 

NN
Nduduzo N's update05 Dec 2025, 12:30
Reviewer Update
Mdalisu did contact me after my first HelloPeter review, but instead of fixing the issue they asked me for more money. This is completely opposite to what was advertised. When signing up, I was told there is only one payment of R3000, and after that they assist me. Now they are bringing up extra payments that were never mentioned before. I have made it very clear to Mdalisu:
I no longer want their service at all.
Their communication has been extremely poor from the beginning, and I have lost all trust in this company. They never sent a welcome message, no follow-up instructions, and their consultant was rude and unhelpful when I asked for assistance. I also tried cancelling the debit check with Capitec, and the bank told me they cannot cancel it—I must ask Mdalisu. Mdalisu then told me THEY cannot cancel it either. So I am stuck with a debit check I never want, and a service I do not trust. For the love of God, I just want this matter resolved. My request is simple:
  1. Refund my R3000, since no real service was delivered,
  2. Cancel the debit check immediately,
  3. Close my account with Mdalisu completely.
I have given Mdalisu 3 working days from today to fix this (deadline: Wednesday). If nothing happens, I will escalate this matter to:
• The National Consumer Commission (NCC)
• The Consumer Goods & Services Ombud
• Social media platforms
• Banking ***** & disputes department Mdalisu, PLEASE resolve this. I do not want anything to do with your services anymore.