*****ing money

So my mother in law wanted to use the services to clear her name and then decided to cancel same day just to have them deduct R1450 2 weeks after then the woman said she cannot change it and it’s not her fault system went down so she couldn’t change it, got another guy to try and help but no response from them yet. Very unprofessional, lack of understanding process when it comes to a 7 day window to cancel according to their policies and not helpful in anyway other than eating people’s money. I would be ashamed. CD***1