LK
Lethukuthula K
1 reviews | Active since Jan 2022
06 Sept 2024, 10:38
Horrible communication and service
I am highly disappointed in this financial service institution. I was promised that my query/case would be solved in 21 working days. 21 working days has passed and still no joy from them. They have started debiting my account and I am not at peace because there is nothing I am paying for. I have been calling numerous times only to find agents that seem to not know their job and promising callbacks that they do not deliver. I the client everyday have to go through the process of trying to find feedback and not them giving me feedback, so what am I really paying for? I’m disappointed and would not recommend their services as I really feel failed as a client.
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Replies (3)0
Replies (3)
Mdalisu's replyOfficial
06 Sept 2024, 12:46Hi, Lethukuthula
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
Mdalisu's reply06 Sept 2024, 12:46
Official
Hi, Lethukuthula
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
Thank you for bringing this matter to our attention.
Kindly expect a call from one of our friendly consultants
Mdalisu team
LK
Lethukuthula K's updateReviewer Update
17 Sept 2024, 09:38Even to this day I’m still waiting for the so called call from your friendly consultants. You guys are unreliable. This is just very unacceptable! On the 25th you’ll be debiting but you cannot provide the services you are debiting for.
LK
Lethukuthula K's update17 Sept 2024, 09:38
Reviewer Update
Even to this day I’m still waiting for the so called call from your friendly consultants. You guys are unreliable. This is just very unacceptable! On the 25th you’ll be debiting but you cannot provide the services you are debiting for.
LK
Lethukuthula K's updateReviewer Update
27 Sept 2024, 17:58I need to cancel this service and you guys are not responding to my emails. I cannot be getting debited for a service I don’t see working for me. I need cancellation forms sent to my email ASAP!
LK
Lethukuthula K's update27 Sept 2024, 17:58
Reviewer Update
I need to cancel this service and you guys are not responding to my emails. I cannot be getting debited for a service I don’t see working for me. I need cancellation forms sent to my email ASAP!