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Youlene D
1 reviews | Active since Oct 2010
09 Sept 2026, 08:13
DEDUCTED A MONTH AFTER I CANCELED
Deducted money from my account a month after I canceled and are refusing to pay it back.
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Replies (11)0
Replies (11)YD
Youlene D's updateReviewer Update
09 Sept 2026, 10:31NOW I GET AN EMAIL FROM RETENTIONS DPT SAYING THAT MY MONEY, WHICH THEY HAD NO RIGHT TO DEDUCT, IS FOR ADMIN FEES!!!!! WHAT ADMIN FEES WHEN THEY DID NOTHING AND I CANCELED WITHIN A DAY!!!!!!!!!!! NO REPLY OR RESPONSE ON HERE. I HAVE ASKED FOR THEM TO CALL ME BACK AND THEY ARE NOT DOING SO!!!!!!!!!!!!!!!!!!!!!!!!!
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Youlene D's update09 Sept 2026, 10:31
Reviewer Update
NOW I GET AN EMAIL FROM RETENTIONS DPT SAYING THAT MY MONEY, WHICH THEY HAD NO RIGHT TO DEDUCT, IS FOR ADMIN FEES!!!!! WHAT ADMIN FEES WHEN THEY DID NOTHING AND I CANCELED WITHIN A DAY!!!!!!!!!!! NO REPLY OR RESPONSE ON HERE. I HAVE ASKED FOR THEM TO CALL ME BACK AND THEY ARE NOT DOING SO!!!!!!!!!!!!!!!!!!!!!!!!!
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Youlene D's updateReviewer Update
09 Sept 2026, 10:47COULD I KINDLY HAVE THE OWNER OF MDALISU'S CONTACT INFO PLEASE, I WOULD LIKE TO HEAR FROM THEM IF THEY ARE AWARE THAT THEIR STAFF ARE ROBBING PEOPLE. THEY TOOK R1644.67 OFF MY ACCOUNT WHICH IN TURN PUT MY ACCOUNT INTO A MINUS AND MISSED DEBIT ORDERS!!!!
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Youlene D's update09 Sept 2026, 10:47
Reviewer Update
COULD I KINDLY HAVE THE OWNER OF MDALISU'S CONTACT INFO PLEASE, I WOULD LIKE TO HEAR FROM THEM IF THEY ARE AWARE THAT THEIR STAFF ARE ROBBING PEOPLE. THEY TOOK R1644.67 OFF MY ACCOUNT WHICH IN TURN PUT MY ACCOUNT INTO A MINUS AND MISSED DEBIT ORDERS!!!!
Mdalisu's replyOfficial
09 Sept 2026, 10:58Hi Youlene,
Thank you for bringing this matter to our attention, and we understand your frustration. This is not the service standard we aim for. Your matter has been escalated, and a consultant will be in contact with you shortly to assist.
Mdalisu Team.
Thank you for bringing this matter to our attention, and we understand your frustration. This is not the service standard we aim for. Your matter has been escalated, and a consultant will be in contact with you shortly to assist.
Mdalisu Team.
Mdalisu's reply09 Sept 2026, 10:58
Official
Hi Youlene,
Thank you for bringing this matter to our attention, and we understand your frustration. This is not the service standard we aim for. Your matter has been escalated, and a consultant will be in contact with you shortly to assist.
Mdalisu Team.
Thank you for bringing this matter to our attention, and we understand your frustration. This is not the service standard we aim for. Your matter has been escalated, and a consultant will be in contact with you shortly to assist.
Mdalisu Team.
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Youlene D's updateReviewer Update
09 Sept 2026, 11:04YOUR CONSULTANT HAS COME BACK AND IS STILL REFUSING TO REFUND MY MONEY!!!!! THEY DO NOT ANSWER THEIR PHONES OR EMAILS, WHAT TERRIBLE SERVICE. THIS IS GOING TO WENDY KNOWLER AND I WILL PAY TO PUT THIS IN THE NEWSPAPERS AND ON ALL SOCIALS. YOU CANNOT ROB PEOPLE LIKE THIS AND GET AWAY WITH IT. WE ARE ALL JUST TRYING TO SURVIVE AND THIS IS WHAT A BIG COMPANY LIKE MDALISU DO!!!!!!!!!! PATHETIC!!!!!!
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Youlene D's update09 Sept 2026, 11:04
Reviewer Update
YOUR CONSULTANT HAS COME BACK AND IS STILL REFUSING TO REFUND MY MONEY!!!!! THEY DO NOT ANSWER THEIR PHONES OR EMAILS, WHAT TERRIBLE SERVICE. THIS IS GOING TO WENDY KNOWLER AND I WILL PAY TO PUT THIS IN THE NEWSPAPERS AND ON ALL SOCIALS. YOU CANNOT ROB PEOPLE LIKE THIS AND GET AWAY WITH IT. WE ARE ALL JUST TRYING TO SURVIVE AND THIS IS WHAT A BIG COMPANY LIKE MDALISU DO!!!!!!!!!! PATHETIC!!!!!!
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Youlene D's updateReviewer Update
09 Sept 2026, 11:11THIS IS CLEARLY HOW YOU PEOPLE DO BUSINESS, JUST LOOKING AT THE OTHER COMPLAINTS, WHY DO YOU PEOPLE DO THIS, THIS IS SO TERRIBLE, ROBBING PEOPLE OF THEIR HARD EARNED MONEY. YOU HAVE *********** PEOPLE WORKING AT YOUR DURBAN BRANCH, THEY JUST REPEAT THE SAME THING WHAT THEY TOLD YOU AND NOBODY TAKES RESPONSIBILITY. NOKWANDA MKWANE SHOULD PAY THIS MONEY BACK AS SHE ASSURED ME THAT THE DEBI CHECK WAS CANCELED AND NO MONEY WILL BE TAKEN OFF. NOW THEY TELL ME IT IS FOR ADMIN FEES. I WAS NEVER EVER NOTIFIED OF ANY ADMIN FEES IN THE VERY FIRST CONVERSATION.
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Youlene D's update09 Sept 2026, 11:11
Reviewer Update
THIS IS CLEARLY HOW YOU PEOPLE DO BUSINESS, JUST LOOKING AT THE OTHER COMPLAINTS, WHY DO YOU PEOPLE DO THIS, THIS IS SO TERRIBLE, ROBBING PEOPLE OF THEIR HARD EARNED MONEY. YOU HAVE *********** PEOPLE WORKING AT YOUR DURBAN BRANCH, THEY JUST REPEAT THE SAME THING WHAT THEY TOLD YOU AND NOBODY TAKES RESPONSIBILITY. NOKWANDA MKWANE SHOULD PAY THIS MONEY BACK AS SHE ASSURED ME THAT THE DEBI CHECK WAS CANCELED AND NO MONEY WILL BE TAKEN OFF. NOW THEY TELL ME IT IS FOR ADMIN FEES. I WAS NEVER EVER NOTIFIED OF ANY ADMIN FEES IN THE VERY FIRST CONVERSATION.
Mdalisu's replyOfficial
09 Sept 2026, 12:14Hi Youlene, we’re sorry to hear that you’ve had this experience, and we understand your frustration. Kindly note that your matter has been escalated, and a consultant will assist you.
Mdalisu's reply09 Sept 2026, 12:14
Official
Hi Youlene, we’re sorry to hear that you’ve had this experience, and we understand your frustration. Kindly note that your matter has been escalated, and a consultant will assist you.
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Youlene D's updateReviewer Update
09 Sept 2026, 13:11WHEN WILL A CONSULTANT ASSIST, BECAUSE THIS HAS BEEN GOING ON FROM 25TH AUGUST AND STILL NOTHING HAS BEEN DONE, I WANT MY MONEY!!!!!!!!!!!!!!!!!
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Youlene D's update09 Sept 2026, 13:11
Reviewer Update
WHEN WILL A CONSULTANT ASSIST, BECAUSE THIS HAS BEEN GOING ON FROM 25TH AUGUST AND STILL NOTHING HAS BEEN DONE, I WANT MY MONEY!!!!!!!!!!!!!!!!!
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Youlene D's updateReviewer Update
10 Sept 2026, 10:33TODAY MARKS 17 DAYS THAT MDALISU HAVE DEDUCTED FROM MY BANK ACCOUNT WITHOUT CONSENT, HENCE IT IS A CRIME, THEY ARE *****ING MONEY THAT IS NOT THEIRS. STILL NO CORRESPONDENCE FROM AN ACTUAL PERSON, ONLY COMPUTER GENERATED RESPONSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Youlene D's update10 Sept 2026, 10:33
Reviewer Update
TODAY MARKS 17 DAYS THAT MDALISU HAVE DEDUCTED FROM MY BANK ACCOUNT WITHOUT CONSENT, HENCE IT IS A CRIME, THEY ARE *****ING MONEY THAT IS NOT THEIRS. STILL NO CORRESPONDENCE FROM AN ACTUAL PERSON, ONLY COMPUTER GENERATED RESPONSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Youlene D's updateReviewer Update
10 Sept 2026, 10:33PLEASE CAN SOMEONE CONTACT ME WITH AN UPDATE?????????
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Youlene D's update10 Sept 2026, 10:33
Reviewer Update
PLEASE CAN SOMEONE CONTACT ME WITH AN UPDATE?????????
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Youlene D's updateReviewer Update
10 Sept 2026, 10:40I NEED MY MONEY PUT BACK INTO MY ACCOUNT!!!!!!!!!!!!
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Youlene D's update10 Sept 2026, 10:40
Reviewer Update
I NEED MY MONEY PUT BACK INTO MY ACCOUNT!!!!!!!!!!!!
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Youlene D's updateReviewer Update
10 Sept 2026, 11:26PLEASE TELL THAT ILLITERATE WOMAN WHO KEEPS CALLING ME TO STOP CALLING AND TELLING ME I WILL NOT GET ANY MONEY BACK FROM MDALISU COS I SIGNED A CONTRACT!!!!
I DID NOT RECEIVE A CONTRACT NOR DID I SIGN ONE!!!
MANAGEMENT HAVE BEEN IN MEETINGS FROM THE 25TH AUGUST, WE ARE NOW 10TH SEPTEMBER AND I AM YET TO HEAR FROM ANYONE FROM MANAGEMENT WHO CAN SHOW ME WHERE I SIGNED AND AGREED TO ADMIN FEES OF R1640 FOR SOMETHING THAT WAS CANCELED IN LESS THAN 24 HOURS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOBODY WANTS TO TAKE RESPONSIBILTY FOR THIS ABSOLUTE **** UP!!!!!!!!!!!!!!!!
I DID NOT RECEIVE A CONTRACT NOR DID I SIGN ONE!!!
MANAGEMENT HAVE BEEN IN MEETINGS FROM THE 25TH AUGUST, WE ARE NOW 10TH SEPTEMBER AND I AM YET TO HEAR FROM ANYONE FROM MANAGEMENT WHO CAN SHOW ME WHERE I SIGNED AND AGREED TO ADMIN FEES OF R1640 FOR SOMETHING THAT WAS CANCELED IN LESS THAN 24 HOURS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOBODY WANTS TO TAKE RESPONSIBILTY FOR THIS ABSOLUTE **** UP!!!!!!!!!!!!!!!!
YD
Youlene D's update10 Sept 2026, 11:26
Reviewer Update
PLEASE TELL THAT ILLITERATE WOMAN WHO KEEPS CALLING ME TO STOP CALLING AND TELLING ME I WILL NOT GET ANY MONEY BACK FROM MDALISU COS I SIGNED A CONTRACT!!!!
I DID NOT RECEIVE A CONTRACT NOR DID I SIGN ONE!!!
MANAGEMENT HAVE BEEN IN MEETINGS FROM THE 25TH AUGUST, WE ARE NOW 10TH SEPTEMBER AND I AM YET TO HEAR FROM ANYONE FROM MANAGEMENT WHO CAN SHOW ME WHERE I SIGNED AND AGREED TO ADMIN FEES OF R1640 FOR SOMETHING THAT WAS CANCELED IN LESS THAN 24 HOURS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOBODY WANTS TO TAKE RESPONSIBILTY FOR THIS ABSOLUTE **** UP!!!!!!!!!!!!!!!!
I DID NOT RECEIVE A CONTRACT NOR DID I SIGN ONE!!!
MANAGEMENT HAVE BEEN IN MEETINGS FROM THE 25TH AUGUST, WE ARE NOW 10TH SEPTEMBER AND I AM YET TO HEAR FROM ANYONE FROM MANAGEMENT WHO CAN SHOW ME WHERE I SIGNED AND AGREED TO ADMIN FEES OF R1640 FOR SOMETHING THAT WAS CANCELED IN LESS THAN 24 HOURS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOBODY WANTS TO TAKE RESPONSIBILTY FOR THIS ABSOLUTE **** UP!!!!!!!!!!!!!!!!