debt review removal

I was happy at first with their service but after I was granted a court order to be removed from debt review nothing has happened, I was granted a court order on August 13 2025 and they told me to wait between 21 - 35 working days for my status to be updated but still today I am still under debt review and I have even finished their six months installments, if I call them they just say they are still waiting for NCR to update status but the latest circular from NCR says otherwise with regard to the waiting period for a status to be updated, I MUST SAY I AM VERY DISSAPPOINTED WITH THEIR SERVICE.