Debited R1000 Before My Application Was Completed – No Response From Company

I am extremely disappointed with my experience with Mdalisu.

The company deducted R1000 from my Capitec account before my application was completed and before I submitted any of the required documents. No contract was finalised, no service was provided, and the debit went off prematurely without any confirmed agreement from my side.

After the deduction, I tried to contact Mdalisu multiple times through calls, WhatsApp, and email. They do not answer calls, and they have not rep**** to any of my emails regarding my refund request. Instead, I only received an automated email asking me to rate their service.

I also went to the bank twice, and Capitec confirmed that I must resolve this with the company, but Mdalisu is simply not responding.

This is unacceptable. I am requesting:

A full refund of the R1000 deducted Immediate cancellation of any application linked to my name

A clear explanation of why funds were taken before any agreement or documents were completed

I hope this review finally gets their attention, because ignoring clients and deducting money without a valid mandate is unprofessional and unfair.