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GT

1 reviews | Active since Jun 2021

09 Dec 2025, 18:08

Bad service

I am dealing with a lady called Lusanda Phewa, when I app**** to be removed from Debt review. She was sharp , helpful and on the ball. Now everything came out as I did expect it from her. She made promises to me that I will be cleared after 4 to 8 weeks after the application, and after 8 weeks would be the 19th of December 2025. Today when I followed up to check if everything is still on track. Now it changed to 4 to 8 weeks after my first installment. My first installment was on the 29th of November 2025 ,that means I will only clear from Debt review latest 10 January 2026. Which was not as planned as I wanted to start a business and I promised my client that will be ready on 22nd of December 2025.Just because she did not played open cards with me and as discussed the 19th December a number of times , she never corrected me. Now I will not be able to pay the second installment as I can't start to work as planned.

When confronted her about this issue, she sending from pillar to post and no one is getting back to me as I requested from her to ask her Supervisor to contact me. NCR CP8804

This is our NCR number

Helpful (0)

Replies (6)

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Replies (6)

Mdalisu's replyOfficial

11 Dec 2025, 08:40

Hi Gerrie,

Thank you for bringing this matter into our attention, We’re very sorry to hear about this experience and understand your concern. Please know that a consultant from our team will be reaching out to you shortly to review the situation and assist you accordingly.

Mdalisu Team

Mdalisu's reply11 Dec 2025, 08:40

Official

Hi Gerrie,

Thank you for bringing this matter into our attention, We’re very sorry to hear about this experience and understand your concern. Please know that a consultant from our team will be reaching out to you shortly to review the situation and assist you accordingly.

Mdalisu Team

GT

Gerrie T's updateReviewer Update

14 Dec 2025, 18:11

Today is the 14th of December and nobody contacted me yet. I want them to phone me

GT

Gerrie T's update14 Dec 2025, 18:11

Reviewer Update

Today is the 14th of December and nobody contacted me yet. I want them to phone me

GT

Gerrie T's updateReviewer Update

16 Dec 2025, 18:38

Today is the 16th of December. 5 days after I wrote my complain about this company and still nobody came back to me. How can we solve this issue if they don't come back to you.
I do have call recordings were this lady and her Supervisor promised me that I will be cleared on the 19th of December 2025. I do hope it will be as I have a surprise for them if it is gone be.

GT

Gerrie T's update16 Dec 2025, 18:38

Reviewer Update

Today is the 16th of December. 5 days after I wrote my complain about this company and still nobody came back to me. How can we solve this issue if they don't come back to you.
I do have call recordings were this lady and her Supervisor promised me that I will be cleared on the 19th of December 2025. I do hope it will be as I have a surprise for them if it is gone be.

GT

Gerrie T's updateReviewer Update

18 Dec 2025, 08:56

Today is the 18th and still no one contacted me regarding my issue with the company. Will stop making any payment till they contact me and resolve my issue

GT

Gerrie T's update18 Dec 2025, 08:56

Reviewer Update

Today is the 18th and still no one contacted me regarding my issue with the company. Will stop making any payment till they contact me and resolve my issue

GT

Gerrie T's updateReviewer Update

19 Dec 2025, 20:29

Well today was the last straw, they tried to deduct money from account on the 19th of December after the arrangements was made to deduct money on the last day of the month. No communication was send to me to arrange for the debit order to go off from my account earlier in the month. There is no money in my account and there will not be money in my account to deduct the money till they contact me

GT

Gerrie T's update19 Dec 2025, 20:29

Reviewer Update

Well today was the last straw, they tried to deduct money from account on the 19th of December after the arrangements was made to deduct money on the last day of the month. No communication was send to me to arrange for the debit order to go off from my account earlier in the month. There is no money in my account and there will not be money in my account to deduct the money till they contact me

GT

Gerrie T's updateReviewer Update

13 Jan 2026, 12:42

I received communication via Hello Peter that a consultant will contact me. Today more than a month later, still waiting for someone to contact me. This is unexceptible

GT

Gerrie T's update13 Jan 2026, 12:42

Reviewer Update

I received communication via Hello Peter that a consultant will contact me. Today more than a month later, still waiting for someone to contact me. This is unexceptible