Where's my refund?????????

I was unaware that my refund would cause such a problem, but apparently I need to seek further assistance in this manner.

I purchased some items online on the 30th November (Order #13192). I only received my order on the 14th of December and one item was missing. I emailed the customer care center and received a reply and Priya advised that I would be refunded. However, I still haven't received any communication from the department. I tried contacting the call center and sent numerous emails and still no response.