Pathetic & Appalling Customer Service

I went to JAM Bellairs Mall in Northriding wanted to buy my son a pair of slippers and a pair of Crocs. So I walked to the tills to make payment and there were no tellers in sight at the tills I walked over to the Dressing room to ask a Jam staff member to come to the till so I make payment.

When she wanted to charge the crocs she stated that there was no price but I knew there was a R25 tag with the crocs description I had seen on the crocs when I picked them. So I told the cashier they were R25 and she asked me where in the store had taken them and I showed her but it was the only pair remaining the ones I had taken.

She and I walked to the preboys shoes department and indeed it was the only pair I had taken that was left. As we ,I and the cashier walked back to the tills I saw that the R25 croc sticker was stuck on my purse. I had been holding my purse and the slippers in my hands when I looked for a cashier to assist me.

I then showed the cashier the tag at which point she said that the R25 croc sticker could not be the price when it was in fact the sticker that was on the crocs before the sticker got stuck on my purse.

The cashier said she needed to verify the price to my surprise she went to tell her manager Mr Koko to verify price through other branches while I waited for more than 30 mins

The managers choice of verification was via a whatsapp group rather than calling and I queried this stating that what if no one responds to the message and I must keep waiting.

Moreso if a customer sees a certain price on a product that is what you must sell the product for and not waste a customers time.

After waiting for more than 45minutes the price that the store manager Mr Koko was given was still R25.

Please kindly conscetise your staff that they should have good customer care.

Mr Koko stated that he also wanted to verify the price because the teller stated that the tag was on my purse at that point I referred him to check the store CCTV footage and he declined. Insituating that I took the tag elswhere!

The service was appalling!!!!