never ever will i ever go into Jam clothing The crescent again - rude, arrogant staff

On the 27/6/2020 i went to Jam clothing at the The Crescent center. i saw the ladies tights where the offer is take 2 for R125 on the same rails was ladies tights ( long leg) in all different colour's - there was a navy and black, wine red and black and grey and black - i picked the tights i was interested in and then walked to the sales lady who was in standing on the sales floor about 2 isles away from me - i asked her i see the tights are on special if she could tell me does it include all the tights on that rail in which she rep**** yes and i showed her in my hand the two type of tights i was looking to purchase in which she rep**** again yes both were on the special. i had chosen the grey and black long legged tights and the short black tights.

I then went and gathered two other items and fitted them on and proceeded to the till point where Zeh Xaba - name on the slip - helped me. when i put my 4 items down on the cash desk i said to her - the sales lady on the floor has advised me that these tights are on the 2 for R125 special is that correct she nodded her head and then my mom who was with me showed me nail stickers at the till point to which i added them to my purchase.

once i paid and walked out the store i told my mom i cant understand as to why i paid so much for the 7 items and looked at my slip as to which i saw that the one tights was rung up at R120 itself and i said to my mom I am going back to inquire why as i was told by 2 separate ladies they were on the special.

now this is where not only then but still to this hour i get very upset and feel that something should be done about this person! how does a store have such a miserable, belittling person dealing with public is beyond me

i waited at the cash desk for someone to help me to which Prisla was standing by a till point but not busy with a customer - i then walked to her and showed her my slip and items and asked her i see that the item has rang up at full price and she cut me off even before i could finish my sentence by saying in a very rude manor and very loud i might add that even other customers at the till point turned and looked at us that the signage clearly states only the tights marked R65 and R75 are on the promotion not the one tights that i had chosen. in the manor she spoke to me my mom got up set and said to her she has no right to shout we simply asked her a question and to which her feedback was to my mom social distance she must step back and she put her hands up pulled her face like we will climb over the cash desk - now already we have a cash desk between us and with masks on and my mom almost being 65 years old with tinnitus was leaning forward and i might add to this that Prisla herself was not wearing her mask correctly as she has her nose out and only covering her lips where as both my mom and i had our masks on correctly

with the attitude that she has just given my mother i respond saying to her then why are these tights on the same rail to which she responds that someone must of put them there by mistake - now i can understand 1 or 2 or even 5 in mistake but to have the whole bunch with alternative colours placed there is not in error. Prisla argued with me and when i said to her to follow me so i could show her that its all on the same rail she refused with more attitude.

i then told my mom to walk away to try and defuse the situation that Prisla and her attitude has now caused - in which i told her. i worked 10 years for a retail company and if i ever cut off or spoke to customer in the manor she has just spoken to us my area manager would of fired me on the spot and if she is having a bad day then she should not be dealing with the public to which she replayed she is not but so loud that the customer 2 tills away from me looked at me and shook her head.

now i know my rights as a consumer and i had a right to demand that i receive those tights at the signage price but i am not going to cry over 1 pair of tights but where i do however draw the line is to be spoken to by someone who doesn't know me and clearly has no manors at all to talk to me the way Prisla did on Saturday.

she is rude, arrogant and the fact she can belittle a customer as the way she did -Prisla should not be in the job line she is in at the moment.

i asked Prisla her job designation as to which she rep**** she is just a sales lady but i am not sure as to when does sales ladies have authorizing code to process returns or where does a sales lady have the right to talk to a customer the way she did. never in my wildest dream would i even talk to my dog the way she spoke to my mom and me.

I did ask the for her to write her details on the back of my receipt as to which i see she has written her name and next to her name wrote Manage and crossed over the Manage as to scratch it out and the store telephone number.

I am furious all over again as to think that a total stranger can speak to my mom the way Prisla did - in my 35 years of living on this planet would never ever react, speak or even give off the body langue Prisla did to not only to my mother but to any form of the public!

Jam clothing should be ashamed of the staff they have hired and kept in there stores!