SK
Sandy K

1 reviews | Active since Dec 2016

29 Apr 2021, 15:58

JAM Clothing Superb Customer Service!!!

Besides the MOST amazing service one always receives in store (Bel Air Shopping Centre for me usually), today I cannot sing high enough praises for Singo (Heathway) and Sharlene (Online Help in Durban). I don't recall when I last received such outstanding customer service and had wonderful people go way beyond the "extra mile" for me. From the time my call was answered within 2 rings on the Durban Head Office number, to it being picked up immediately by Sharlene in the Online Section, and her sending me an email link to resolve my problem, it was less than 10 minutes (even after she patiently held on the phone with me whilst I went through the steps with her to make sure I was not doing something wrong). Truly customer service at its BEST and no wonder JAM is my absolute favourite clothing outlet AND where my budget can be stretched so far with the greatest quality and latest fashion. Thank you and so well done, Sharlene and Singo! JAM can be so proud of their team, who do such a GREAT job in giving their customers such awesome and amazing service! Big accolades to you! Sandy

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