FALSE ADVERTISING

Good Day

I trust you are well.

I entered a competition by posting a picture 4 weeks ago with the JAM representatives and I received a Direct Message on Instagram from JAM Clothing on 14/04/2023, stating that I have won and to please send the below details:

"Good day . Congratulations you have won a R500 JAM voucher for our Jambassodor tour. Please confirm your nearest JAM store, full name and surname, email address and contact number"

I responded back to the Direct Message with the requested details on 15/04/2023. Since then , I have been following up and jsyt getting automated messages.

I went to the JAM Clothing Store in the Cresent and she just told me to wait without even escalating or looking further into my query.

I expect a response from JAM and not the automated messages. I feel ****med into promoting a business that does not uphold to their promises.

-Why is no one getting back to me? -Who is responsible for handling the Istagram account? -What is the expected wait time when winning a competition from JAM Clothing?

I want those 3 points answered as soon as possible.

Kind regards, Hope Nsibande