extremely upset

Good day

I am extremely dissatisfied with the service and experience I received at one of your Pretoria branches, the branch at Bosman Station Square. I'm not sure if your staff received any customer service training on how to interact with customers.. I had an unfortunate interaction with one black guy (dark incompelaxion). They did not have their name badge on. I was on hold while he was the only one assisting. He was busy calling out other members to assist as he was busy waiting on a layby. He was busy screaming out to the other staff to come and assist, but they did not, as they were busy with other paper work and duties. He called me to assist and asked the lady who was waiting on a layby to wait. I wanted to purchase two AA+ batteries, which I have done in the past. I once bought one, and lucky for me, I had a slip for 19-01-2023 document number 81644. This guy has the audacity to not only have a screaming match with me, telling me why I cut the battery batch when I wasn’t supposed to do that, but I calmly explained to him that in the past I bought batteries like this many times at your store, and he said to me, You are lying; we have never sold them like this. I tell him I have bought them like this many times, and he continues to scream at me while other customers are watching. The manager was there, standing there, like nothing was happening, like he wasn’t even there.

I want to know: is this the type of service you guys pride yourselves on? Is this the image you want, where your staff will boldly even say to paying repeat customers that you are lying? I feel humiliated, and I want to know the steps that you are going to take to remedy this. I am sick to my stomach with this behavior; I am even trembling