MR
Mo R

1 reviews | Active since Dec 2019

05 Jul 2022, 00:26

Disgruntled Jam Belairs ex customer

Before I could even start explaining the manager Sfiso was already agitated and had his guns out already so I just said it's fine and I left.

I bought some pyjams and 2 tops from Jam Stores Belairs and when I got home my child couldn't fit. I then travelled soon after and when I came back I looked everywhere for the receipt andI couldn't find it. But then I thought the tags were still on the clothes. Wherelse can I buy Jam tagged clothes from🤷🏾♀️.

I then took them back and the manager Sfiso said he needed my bank statement to check for transaction number so he could process either returning the items or for a swap. So as I was trying to understand the sense of it all his mood went from 0 to a 100.

I didn't know it would be so complicated to return Jam items, with Jam tags. The manager even walked away before I could finish conversing with him. We need better managers with people's skills and customer care.

I am a very disgruntled customer.

0
Replies (1)
Jam Clothing
Jam Clothing's reply05 Jul 2022, 09:21
Official
Good day Sir, 

We apologise for your experience at JAM Belair and would like to contact you and resolve the matter accordingly. Please email your contact number to *** or contact Priya/ Jamaine @ ***. Many thanks,