.

On the 29th March 2025, we made a purchase of R1219.72, which went off my account twice. My Fiance visited the store on 01 April 2025 and was advised that my bank statement/s are required. These statements were provided. We were advised that we would receive our refund within 7 days, which did not happen and we had to visit the store again on 24 May 2025 where once again, we were advised that all will be sorted. It is now June, and I still have not received my money. Emails get ignored, and when you get to the store, they just tell you what you want to hear, so they can get rid of you. It would be great if someone with authority could get involved, so that my funds can be returned.