********** services, theft

a. On 23 June 2020 I bought two jackets from Kaapse Draai clothing for the amount of R1500,00 via the internet. b. A successful electronic payment was made on 23 June to the full amount. c. The items arrived on Thursday 9 July. One item was the wrong size and the other was too big. d. Due to their exchange policy, as stated by Isabella ***ner: cell number ***, e-mail: ***), I contacted her and explained the problems. e. She said that I must return the items to her supplier (M&D Threads; Danie Hanekom with *** with e-mail *** and Monique with cell number ***). f. Issabella stated that I must include the receipt for the courier company and my banking details in the package so that M&D Threads can refund the courier costs. g. On 13 July the package was send to M&D Threads at 8 Davidson Street, Rynfield, Benoni, 1501, with DSV Couriers (Parcel number: PAK5D***7) and was received by them on 19 July. h. On 20 July I spoke to Isabella who gave me the number for Danie Hanekom. She asked me to explain my size requirements directly with her supplier (M&D Threads). i. I phoned Danie and spoke to him and his wife Monique over the phone. I explained my requirements and they said that they would send the correct items the next day, 21 July. j. From that date I have not heard from M&D Threads even though I tried to contact them via cell phone, e-mail, WhatsApp and Facebook Messenger. k. I tried to contact Issabella via cell phone and spoke to her on 22 July when she told me that her cell phone was going in for repairs and that I would only be able to contact her via e-mail. l. On 22 July I sent her an e-mail requesting a progress report, no answer. m. On 23 July I sent another e-mail requesting the jackets on the same day or a total refund. n. On 24 July Isabella (Kaapse Draai) rep**** that her phone was still not repaired and that her internet service was very intermittent. She stated thst the situation was outside her sphere of influence as M&D Threads received the original jackets back and had to exchange it for me. She also asked me if I tried to contact them from a different number. o. On 24 July I rep**** via e-mail that I have done that but that I still held her liable as my business was with her and not M&D Threads. I requested a refund for the full purchase amount and the courier costs incurred. p. I this e-mail I stated that I was going to take further steps if the situation was not resolved to my liking. q. On 27 July I have not heard from either company. r. On 27 August and on 1 September Monique read my whatsapps but did not respond to it. s. No jackets was received from M&D Threads.