BMW Spares

Most terrible service received from MD house spoke to Ryan for a gearbox he quoted two prices R12500 not coded and R14500 coded, I agreed and tried calling many times to pay and collect, he ignores my call, then eventually spoke to Ryan and he says the price has changed now to R18500 not coded, tried to speak the owner about the discrepancy in price he refused, saying that’s the price, how do you employ sales people who don’t know what they are doing?