First interaction no one avail to assist with app query

First interaction no one avail to assist with app query.2 hours later all on lunch.which business does this .i refused to drop the call I was helped immediately. I then logged a withdrawal from the pension fund .no communication whatsoever..upon follow up 4 days later it was confirmed to take about 3 weeks . I constantly followed up with one person dealing with my request. End of Feb financial block so no.payouts . 3rd March yes block is over but now an IT issue and the process has to start again.Took IT a week to fix.(..cause no one actually cares in this company)Called on Monday..cause out of 10 calls I made I received 2 with feedback and was told tax directive received now it's just for payment . So now I asked for this to be prioritized and if not i need senior management involved. Still no.payment and I have to wait a day to get a senior person.how ridiculous is this company and do they even know what is priority and good customer service. They act like this is their money with the worst service.