FL
Franques L

1 reviews | Active since Aug 2010

18 Sept 2019, 16:21

Useless Service

I have had mails and calls non stop from them,

I am based in Zambia, there was a account opened by my renters without my knowledge, Never the less I have paid and cancelled my Telkom Account.

I am still based in Zambia with Zambian Residency and yet I still receive mails and calls months after cancellation

Dear Franques Lee Thank you for the e-mail sent to Telkom Billing enquiries. We regret to see you cancelling your account with Telkom. Please note of the following: * DN/TIN/Number in question : *** * Cancellation Order Ref : ***A * Cancellation Effective Date : 18/07/2019 * Reason for cancellation : No longer required * Final Outcome : Service cancellation processed.

Ref No: TELK***5

YOUR OUSTANDINGTelkom MCS Account

We have made several bona fide attempts to recover the above-mentioned debt from yourself , which attempts has been to no avail .

If we do not receive the full outstanding amount within 7 working days from date hereof it is our instruction to proceed with further action.

No further indulgences will be granted .

You will only benefit if you decide to settle your account by means of a direct deposit.

Alternatively, you may contact us on *** and arrange a payment plan with the collections consultant who is dealing with your account .

Please indicate your reference number on your proof of payment and fax a copy to ***

This is the worst Service ever as I can not be reached on my Zambian number and need to leave voice notes which never return

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Replies (1)
MCS DEBT RECOVERY
MCS DEBT RECOVERY's reply19 Sept 2019, 08:02
Official
Good Morning  Thank you for your feedback, Can you please reply to that email with your contact number so we can call and assist you. Kind RegardsMCS Debt Recovery