MCS PLAYS IGNORANCE WHEN IT COMES TO TELKOM

I cancelled my Telkom service on 14.9.2018 ref no. ***5 upon which I received an e-mail from Telkom representative Leeshane Kaylin Pillay acknowledging the same. Notes on the e-mail as below: • It may take up to 2 months for the billing process to be completed after cancellation • A 30 days’ notice period applies on all service cancellation • Where applicable, refund amount will be reflected as a CREDIT on your final account • Deposit will be offset against any outstanding amount • After you have received your final account and if any credit amounts is due to you, then please contact Telkom Billing on 10210 to arrange your refund. • (No refund or deposit repayment can take place until the final bill) The notes clearly states a final account will be issued this never happened. Out of the blue on 12.3.2019 I received an e-mail from MCS stating I was handed over due to arrears on my Telkom account. I have explained to them numerous times that I have not received an account from Telkom to peruse what it is for. MCS do not care if proper procedure was followed by Telkom to recover the alleged arrears. They are harassing me for outstanding arrears I am not aware of and turn a blind eye on proper procedure applicable to all service providers in order to collect fees. MCS accept Telkom's instruction to collect arrears without making sure an account and letter of request was in fact sent for the recovery of the alleged arrears. I was a Telkom client for at least 38 years never missed an account payment why because I received an account payment as simple as that. Surely MCS with Telkom's one star rating of 51312 it is clear they are ***********, it is totally possible failing to send out accounts to numerous clients. If not notified how must one know what to pay.