Lillian from MCS is unprofessional

I approached MCS with a debt issue. Lillian was extremely QUICK to load a debit check mandate and afterwards was more hard to get a hold of than the president when I had to change the debit order date. Lillian is EXTREMELY unreliable and unresponsive to emails and phone calls when I had to change my debit order date. The only thing she was concerned is was loading a debit order mandate and SHE DISAPPEARED. THIS IS UTTER NONSENSE