Bad service

Such a bad service I am writing this email with such dissapointment infact pathetic service that you guys are offering my wife She spoke to one of your consultants last year September in regards to her clearing up her name and the procudure that was explained to her was that for clearance it amounts to 2400 of which the process takes up to 30 days, she was helped by the lady called Lillian everything else was done over the phone, she later was then emailed a power of attorney to sign and a debicheck was done in order for you to receive the money and start with the process and I believe that she would have been helped and cleared by now, but seemly nothing is happening ever since she has been writing numerous emails to you guys asking for feedback from her but nothing, when she phones, phones are not being answered and who ever answers the phone always tells us that she will ask Lillian to call us back but nothing i really want to know what is going on as well as i am her husband and this 2800 that you guys are debiting now, nothing is being said i am thinking of taking initiative myself to contact the consumer number and the ombudsman because really this back and forth is unacceptable puts unnecessary strain to my wife and as well as unnecessary stress on her can you please get back to with that Lillian lady because it seems like she keeps on running away instead of doing her job properly and thats if there is any job that is being done at the moment I am further asking for your assistance please guys this is sooo frastrating.

All i want is my money back and my money to be refunded in my account they must just that cancel the debit check please i want nothing to do with these people as they took my money from last year September which is 8400 please this Lillian lady pathetic