Zero response from Mc Donald's customer service

On Wednesday 23/03 I visited Hillfox Mc Donald's and ordered Nazo meals for my family, for which I was charged R67.00 for one and R71.90 for the other. When questioning the cashier on the prices she was adamant that the prices were correct, and not the R49.90 that is advertised countrywide. I was in a hurry and paid the prescribed amount. Afterwhich I made an enquiry on McD customer Service Email as well as their online chat... Please see emailed enquiry below. I received a reference number INC-FB121-E58FE6 via sms for my enquiry, yet till Today, a whole week later I have received no communication whatsoever from McD. Poor Poor customer service. The R39.10 is not the issue here, I want clarity as to whether staff are just ill trained on products being offered, or are Mc Donalds ripping people off countrywide.

Email query read as follows:

"Good Afternoon,

I was at the Hillfox McDonalds this morning. I ordered 2 Chicken Foldover NAZO meals… When I got to the window and paid I noticed that I had been charged R67.00 for my regular foldover meal and R71.90 for the spicy one, please see attached till slip. When I asked the cashier, she was insistent that those were the correct prices. I’d like some clarity please? I understand that the spicy foldover may have carried a bigger cost, but then I should have been informed and given a choice.

Clearly 1 of two things has happened in this instance: Either 1. The cashier is unfami**** with the Countrywide Nazo special that has been going on for months, and is just charging people for regular meals, Or 2. There is a degree of misleading advertising from the Mc Donalds group.

I await your response"

Kind Regards Dylan Tiplady