Zero feedback from store and HQ

Case number CAS09338<br> After I logged a complaint on Sat, the store called and apologized for 1 of the many mishaps, I then told the store manager to get her facts straight and get back to me soonest.<br> On Monday I still havent had feedback from store or head office, I called HO and the lady said the store will call me back asap, I received no feedback then went to the store where I spent more than one hour with a Manager named Wilson who couldnt resolve the issue and refused to refund my money as it is against McDonalds company policy, he also refused to put the Regional manager on the phone for me.<br> On Wed morning still no feedback from anyone, I called HO and spent another R32 on a pointless ph call where the consultant simply said \We dont refund because you dont have a receipt"This is the first I have heard of this as I have my slip and even gave my invoice nr to the first consultant I spoke to at HO<br> I requested the regional managers contact details and was refused by the consultant and Sup Mahumisha<br> If McDonalds HO is only there to apologize but not resolve"