MM
Malibongwe M

1 reviews | Active since Apr 2018

08 Apr 2021, 18:17

Zero client care - McDonald's Paarl1

After ordering 4 regular meals for myself and 3 other colleagues via the Uber app, we were so dissapointed to that 1 of the meals was missing a cool drink and fries. As bit through my chicken foldover I discovered it was plain and not spicy as ordered, I relayed this too to the manager. My details were taken with the intention to send a driver to bring the missing items and exchange plain foldover. After 40mins with no answer I called the outlet again, while waiting on the line with the manager having no intentions to speak to me again, he told one of the staff members to say I should wait another 10mins while they try to locate a driver. That was 2pm and I offices closed at 17h00 with not a word from McDs. It is just so frustrating to order something, get half of what you paid for and have zero sympathy from the ppl who took your money. This is not the 1st incident and I doubt it'll be the last. I guess it can be expected when you order affordable fast food....

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