Wrong Order, 10+ Min Wait, Cold Food at McDonald’s Cresta Crossing

I would like to raise a complaint about the service I received today at McDonald’s Cresta Crossing. My drive‑through order (#1855) was placed at 14:42. I was asked to pull forward and wait about 4 minutes as the nuggets in my order still needed to be prepared. However, after waiting more than 10 minutes, no one brought my order to the car as promised. I eventually went into the store to find out what was happening, only to discover that my food had already been sitting on the counter, with no attempt from the drive‑through staff to bring the order to me. After speaking to the manager, they handed me the order, only for me to discover that it was incorrect. I pointed this out and it was then corrected. By the time we eventually received the correct order and left the restaurant, the food was cold and no longer enjoyable. The overall experience and level of service was extremely disappointing, and unfortunately this is not the first time we have had poor service at the Cresta Crossing McDonald’s. I would appreciate it if McDonald’s could either replace the meal or offer a goodwill voucher for the inconvenience and unsatisfactory experience. Order number: 1855 Time of order: 14:42 Restaurant: McDonald’s Cresta Crossing.