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My son, who is a student and has to hustle for every cent, asked me to take him to the McDonalds drive thru. We were returning home from him having just passed his drivers test. The branch on our route home was the Waterkloof (Pretoria, South Africa) branch. My son ordered a double quarter pounder (no pickles, no onions). On arriving home he found only a single quarter pounder. I called the Waterkloof branch and got a message service. I left a message. After three hours and no response I went onto the website and sent a complaint via the "Submit" function. I received a reference number by sms (CAS-44017-Q5Y6TS). I have eaten McDonalds on four continents, and never have I received constant bad service as I do here in my home country, South Africa! The service is often shocking, staff converse with each other at the tops of their voices and products is often supp**** incorrectly. Sadly on Friday we were already home when the discovery was made, and I was not prepared to drive back all the way to Waterkloof to sort it out. I will not ever frequent that particular store again. Burger King here we come!