BN
Babs N

1 reviews | Active since Oct 2012

01 Jun 2017, 08:45

Wrong and incomplete order

<p>The Springs branch is also so useful if you go into the shop but the drive through is always a problem. </p> <p>This morning we went through the drive thru and gave our order at the order point, move forward to the paypoint, luckily my daughter had to climb out to use the card machine and saw the amount was wrong as the guy did not add the complete order... We had to cancel that transaction and re-do this. This took another 5 minutes. Mornings is always hectic for us thus we are using the drive thru to make it a fast experience. Then we get to the collection point and only half of the order was ready... This had my blood boiling as we were in a hurry. We were then asked to park in a parking bay as they were busy sorting our order. We actually use the drive thru NOT to use the parking bays... We got the rest of the order after I had to ask twice for this. We left and now when I opened mine it was half done!!! My egg mc ****in with cheese had no patty (meat) on it... how ridiculous. We pay a full price but due to the *********** staff we received half of the order. Please see pic attached. Unfortunately i could not go back as I have a job to do otherwise I was definately gonna go there and throw them with this. This is really not on and as most of our friends/family use this store I will make sure to distrubute this picture all over... </p>

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