Worst Service - Mcdonalds Honeyridge

I completed an order on the McDonald’s App at 1:31pm on the 7th January 2024. My order was accepted and meant to arrive 2-2:15pm. I then decided to call the store at 2:50pm to find out what was going on with my order as I was given details of the store. To my surprise after speaking to Raymond from the store he confidently told me that there was nothing they can do, it’s not their issue as they are not affiliated with the drivers. That’s left me so confused and disheartened considering the loyalty I have towards the franchise. Raymond was very clear on telling me that the order was collected and the driver cannot be reached and that there was nothing the store could do for me. My frustration is not just the driver not delivering the order (600m from the store) it’s the lack of care & concern for the matter from this individual. If this is how you treat your customers who invest in your brand then that is an issue. I’m disappointed to say the least being that I’m from a customer service space myself.