1 reviews | Active since Nov 2019
WORST SERVICE EVER!!!
I Came To McDonald's Norkem Park Late At Night To Come Get Food. When I Got To The Telemachine Where One Places Their Order, There Is Silence. To The Point Where I Shout Before The Lady Comes And Asks To Take My Order. I Explain To Her That I Want To Make An Order And Also Redeem From The App. As I Attempt To Ask Her How It's Going To Work With Regards To Payment, She Interjects And Tells Me I Can't Pay For Both At The Same Time. I Said Okay... And Tell Her That I'll Be Ordering And She Keeps Quiet. I Spend About 2min Calling For Her Till I Decide To Proceed To The Window... I Get There And Asked Her Why She Kept Quiet When I Spoke To Which She Responded: You Are Here Now, What Do You Want? I Cautioned Her On The Attitude She Gave Me And She Still Asked: What Do You Want? I Ordered A McFeast Deluxe And Took My Card Out To Pay, She Reached Out From The Window, Handed Me The Speed Point For Me To Pay. After That, She Looked At Me With Attitude And Asked: Anything Else? I Redeemed The Voucher From My Phone And Handed It To Her, To Which She Asked: What Should I Do With This? I Said, Scan The QR Code And Redeem. She Said I Should Come And Scan It Myself. To Which I Responded: In The Same Manner That You Handed Me The Speed Point, You Can Take The Phone... She Still Argued: Come Out And Scan Ot Yourself. I Asked Her If I Could Have Someone Else Assist Me Because She Was Not Willing To. And She Did Nothing. I Came Out Of The Car To The Next Window And Asked For The Manager. I Then Went Back And Sat 20min Before The Manager Showed Up... And Even When She Came, It Was Pointless! The Voucher Had Expired And The McFeast Deluxe Had Been Sitting For 30min. She Asked Me What Happened, I Relayed The Story To Her And She Said She'll Redeem It With The Company Phone. No Apology, No Remorse, Nothing! I Paid For The Voucher And Proceeded To The Next Window Where I Waited An Additional 20min For My Food... My McFeast Deluxe Burger Was Cold And The Cooldrink Was Flat As The Ice Had Melted! The Blessing C. Lady Was Standing Right Behind The Manager And Didn't See The Need To At Least Act Sorry. To Add To My Misery And Dissatisfaction, I Get Home And There Aren't Any Condiments Along With My Food. I Live Down The Road From McDonald's So This Is A Quick Stop For Me. But The Service Is Atrocious! I May Not Be Important To McDonald's But I Am A Paying Costumer And Deserve To Be Treated With Respect... The Way The Manager Handled The Situation Was Not Befitting Of A Manager!
