Worst Service - EVER

I work for A&G and we have close to 3000 employees. We recently started a night shift which has about 50 staff at night. On the 26/10/2019, we called your branch in Fourways at around 2am and we were told that they off-line and this will take an hour. At around 3.30am we called again and placed 3 big orders which roughly amounted to R850. We placed and cofirmed our order then sent staff to collect. When the staff got there they confirmed that all was acccurate. THey fetched the food and came back.. 30 min after arriving when distributing the food we were informed that there is a package that the Mcdonalds staff forgot to give us. THe manager then asked us to come back. This was not possible at all as we work in a call center and the staff could not go. The manager was told by myself that she needs to make a plan and send us the food however, to date we have nothing. She kept going back and forth with how long they gonna take as the delivery service comes @ 7 but even then we got nothing. I have proof, I tried calling more than 15 times and no one answered @ Mcdonalds. This is actually pathetic service, leaving the fact that the food was also cold. and the stuff we received was wrong. I am going to publish an article regarding this so our entire company knows about this service. We want our money back.