Worst service ever

<p>On 29 Jul at 19:17 I called McDonald's delivery service, spoke to Vele trying to place an order (a repeat of my previous order) In spite of just having to copy the previous order and my repeatedly correcting her, she could not get it right. So I requested to speak to a manger and got put through to Cibekele: She undertook to correct the order which had already now been placed and undertook to get back to me. She also informed me that that 1 of the items I wanted was no longer on the menu. When checking the menu it is still there and in fact it was on my bill. 21 minutes spent on the phone.</p> <p> </p> <p>19:55 Still no reply from Cibekele so I called again and asked Vele if I could speak to Cibekele again. Eventually got put through to Operations who did not know Cibekele. Another 16 minutes wasted.</p> <p> </p> <p>20:13 Called again and spoke to Cibekele who now denies undertaking to get back to me and to confirm order. Requested that I be sent whatever she thought I should have. Another 11 minutes of my life wasted.</p> <p> </p> <p>20:45 Order arrives and ....... yes, it is incorrect. Thankfully Qwanele the Driver remembered my previous order and paid for the correct items out of his pocket.</p> <p> </p> <p>48 minutes spent on the phone (probably cost me more than the order itself) and 1 and a half hours later Mc Donald's still delivers the wrong order.</p> <p> </p> <p>Steers and Wimpy here I come!</p>