Worst service by far!

Worst experience from McDonalds Ottery. My toddler wanted chips from McDonalds and we called the delivery call centre to place the order. We ordered 1 large fries and 2 frappes and was told the order would take 30-45 minutes. After an hour we called and they told us they will try getting hold of the ottery branch to find out what’s happening. We were out on hold for 10 minutes and then the line got cut. We then tried calling McDonalds ottery to find out what’s happening and the phone kept ringing. We called a few times and never got through to them. I then called the call centre againa nd spoke to someone different and they said the exact same thing that she was going to call and let me know. A minute later she says “the driver is on his way to you now” ( she got hold of them in a few seconds when we’ve tried for a while and never succeeded). Almost 2 hours later we called McDeez ottery again as we have still not received anything and still no answer. We then call the call centre again and the person says the same thing about calling them to find out. The call centre phones us to say that the manager isn’t in the branch right now and she will give the order to the staff there and will give us a call. It’s now almost 2 and a half hours later and we’ve still not received our order or the call the manager was supposed to make!