Worst online food service isando McDonald's

Never have I ever had such disappointing service from an online fast food store. Order was placed online at 11:35,for delivery at 1:30 At 1:45 I decide to make a call and check up on my order only to be told that the store (isando)is unable to deliver. I asked at what time did they find out that they would be unable to deliver the food, I was told by the call centre supervisor(Neo) at 12.my follow up question was, what steps were then taken to inform the customers who had placed orders that the store had no runners to make deliveries? She than told me she called the store manager who ever that is to communicate this to those who had ordered, I recieved no call I instead called them. When I asked what the solution would be the agent slyly told me a refund as if that would make up for the time lost that I could have made a plan for me and my colleagues who had ordered. So now no food, no call, no apology just a refund that could take up to 4 to 10 working days.

Thank you for nothing