Worst customer service

On our way to Nelspruit we decided to buy breakfast, we bought five cuppuccino and they refused to give us sugar, they only gave us 6 sachets for the five, I asked why are if we can get more, the lady who was dispatching the food refused and left us there, so I decided to go ask for manager, they said the is no manager, so I can speak to this lady, so she agreed to add more sugar but you could tell she doesn’t want too, but I normally buy my cuppuccino, out of all the different places I bought I have never had any issues on the number of sachets I received and would request the amount of sugar I want not even a single day I would encounter a problem as I love my sugar, so the attitude, lack of customer service lead to this I now had to stop and the garage an buy sugar, meanwhile I did not get the food for free, I paid for it what also ****ed me off was there was no manager to resolved this, also our cuppuccino were extremely full, they started to spill inside the car burning us, we had to pull on the side of the road and clean up the mess. This happened in Highveld Mall drive