Worst Customer Experience Ever

I visited Mcdonalds Carnival Mall on the 1st of September just to be disappointed.

Firstly i got double debited and was told that it should reflect in my account within 24 hours and if it doesn't then i have to go out of my way for their mistake and get a bank statement from the bank and return to the branch so i can get refunded. i eventually got my money back on the 3rd of September which was way past the 24 hour period.

I then got home to very burnt patties and overly salted burger after having to wait for a very long time for my order.

Please be aware that i chose that specific mcdonalds because it was convenient and if i had to return to it, it would have been a grave inconvenience on my part as its not the closest one to where i reside. So i had to throw away my burger as i couldn't eat it as it was burnt

I then took it upon myself to write a complaint on twitter about my experience and nothing has been done since then.

It is very upsetting that i got a very bad deal when all i wanted was to eat my food in peace. i'm am very disappointed cause the least that could have been done is acknowledge my complaint.