Worst

I have had the worst experience with McDonalds online delivery! I ordered food online at 6:30pm and received an email at 6:52pm stating that my food is in transit. (I live not even 10km from the McDonalds) I phoned the McDondalds delivery call centre and had to phone twice before actually getting any "help" and all that they could tell me is that my food will arrive in the next 5-10 minutes due to the McDonalds being busy (I received my food at 20:05). How can my food be in transit and I wait for MORE than an hour to receive it? This is honestly the absolute worst fast food delivery service I have used. I have waited an hour and a half for a cold meal. This is extremely unacceptable. I get a phone call at 19:50 from the McDondalds being told that they have been having issues with their online system and just received my order. More than an hour after I placed my order?? Does the call center not know of these issues? How could the call center agents tell me my food is on its way if the McDonalds didn't even receive it yet? Honestly I am disappointed