Worse service ever

The worst service ever i received from McDonalds , i placed an order online APP Gateway PTA-DIRECT at around 11:20 today. At around the driver Nahayo P. that my order will be delivered soon in 4 minutes. He requested my contact number which i provided. He mentioned that my delivery address was n correct and he will deliver my order later. I asked what time is later and i never receive any feedback. An hour later the driver is not communicating not replying to my messages, i then decided to call the store directly McDonald's Gateway PTA-DIRECT i was then told that the driver has collected my order long ago and i then contacted the customer care *** then i was told my order was cancelled and if i want a refund it will take few days or so.... I requested for my order to be reinstated as i was really hungry and didn't have money to buy other lunch. The consultant and team leader advised that Gateway is willing to do my new order and they still waiting for the driver to confirm my order. 30 Minutes later i receive a call notifying me that my order will not be delivered and unless i go in store for collection. I requested a delivery for a reason. I'm starving McDonalds took my money and don't deliver my food im being about 4 days. That was the worse service ever. The staff didnt should any remorse all they said was there's nothing they can do while in sitting here hungry.