With who was this issue resolved

I laid a complaint about the quality of the food we received which included warm drinks and burnt patties. The way the situation was handled was really not great. We had to drink hot drinks and it seemed like the business was doing me a favor to not burn the patties. This morning I got an sms that said issue resolved however no one contacted meMcDonald's Case INC-EC191-0ED9BE is resolved. If you have any queries, please visit our website on https://www.mcdonalds.co.za